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Employment Opportunities

We are the Niagara Falls Underground Railroad Heritage Center, located in Niagara Falls, New York, and opening to the public in March 2018. It is our mission to share the historic roles of the people of Niagara Falls in facilitating freedom for the oppressed, and we invite you to connect with our stories.

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The Center is currently hiring for two positions, Marketing Specialist and Community & Visitor Engagement Specialist. To apply, please submit a current resume/CV and cover letter addressed to Ally Spongr at ally@discoverniagara.org.

 

Marketing Specialist    (Part-Time; 30 - 34 hours/week)

The Marketing Specialist will be responsible for working in collaboration to (i) plan, develop and implement the Heritage Center’s marketing strategies, communications, and public relations activities, including media planning and placement; (ii) design and produce materials, deliverables, and reviews; and (iii) ensure that campaigns remain on track to meet strategic objectives. External relationship management with community members, media partners, vendors, agencies, and designers are integral to this role.

Essential Responsibilities:

  • This position is responsible for coordinating and implementing multi-disciplinary marketing activities to increase Heritage Center attendance and awareness and to extend the Heritage Center’s presence into the local community through promotion of public programming.
  • Solicit and coordinate community participation in initiatives conducted by the Heritage Center.
  • Understand and stay current on the Heritage Center’s organizational goals, and tailor community outreach and marketing accordingly. This will include becoming familiar with the principles of the International Coalition of Sites of Conscience, which seek to connect past struggles to modern human rights movements and “turn memory into action.”
  • Marketing budget creation and oversight.
  • Acts as the Heritage Center’s representative at community events and with the media, ensuring regular contact with targeted media and appropriate responses to media requests.
  • Work with internal and external graphic designers to create all collateral in use by the Heritage Center, supporting development, educational, and programming efforts.
  • Create and send regular e-blasts and other digital communications to targeted audiences.
  • Responsible for maintaining the Heritage Center’s digital and social media presence, including creation of content and regular social media posts and updating our website and mobile app.
  • Monitor trends. Keep informed of developments in the fields of marketing, communications and public relations, particularly in the cultural sector, and use this information to help the Heritage Center operate with initiative and innovation.
  • Draft copy and circulate for approval.
  • Select images and clear rights as required.
  • Oversee production of marketing materials including: setting up project schedules, issuing insertion and work orders, obtaining vendor bids, coordinating with printers and mailing services to assure timely, high-quality delivery.
  • Develop and maintain analytics to track visitor attendance and evaluations.

Minimum Qualifications:

  • Bachelor’s degree, preferably in marketing, public relations, communications, or related field.
  • 2+ years of experience in marketing and/or public relations / communications; experience with destination/tourism marketing strongly preferred.
  • Excellent interpersonal and communication skills required.
  • Must work well with a diverse audience and have a sincere interest in the mission of the Niagara Falls Underground Railroad Heritage Center to connect past to present.
  • Must be responsible, flexible, punctual, and able to work well under pressure.
  • Ability to work creatively and effectively as a member of a team is mandatory.

Special Requirements:

  • Must be able to stand/walk for long periods on varying surfaces, inside and outside, and in a variety of conditions.
  • Must be willing to work occasional weekends, evenings, and holidays,
  • Flexible scheduling requires remote work as well as work on-site and at community events.

The Niagara Falls Underground Railroad Heritage Commission, Inc. is an Equal Opportunity Employer.

Qualified candidates may submit a resume or c.v. and cover letter to Ally Spongr, Director and Curator, Niagara Falls Underground Railroad Heritage Commission, Inc.: ally@discoverniagara.org. Position will remain open until filled.

For more information on the Niagara Falls Underground Railroad Heritage Area, please visit http://niagarafallsundergroundrailroad.org/.

 

Community and Visitor Engagement Specialist    (Part-Time; 30 hours/week)

The Community and Visitor Engagement Specialist will be responsible for working in collaboration to foster relationships with the local community to produce programs and initiatives that will enhance the lives of our neighbors and result in positive change within the City of Niagara Falls. External relationship management with community members is integral to this role. In addition, the candidate will be a member of the Heritage Center’s Visitor Experience team, which is the public face of the Niagara Falls Underground Railroad Heritage Center. Team members greet and orient guests, and provide meaningful learning opportunities for the Center’s visitors through interpretive techniques, including facilitated dialogue. With a diverse portfolio of interpretive experiences, engaging public programs, services and events, we expand each visitor’s understanding of, and appreciation for, the Underground Railroad in Niagara Falls and the enduring impact of slavery in the United States.

Essential Responsibilities:

  • Solicit and coordinate community participation in initiatives conducted by the Heritage Center.
  • Understand and stay current on the Heritage Center’s organizational goals, and tailor community outreach accordingly. This will include becoming familiar with the principles of the International Coalition of Sites of Conscience, which seek to connect past struggles to modern human rights movements and “turn memory into action.”
  • Act as the Heritage Center’s representative at community events.
  • Working creatively with the entire Visitor Experience team, function as a historical interpreter by providing guests with accurate, interesting, and pertinent historical information about the Underground Railroad in Niagara Falls in an engaging, timely, and articulate manner.
  • Engage visitors in facilitated dialogue regarding the enduring impact of slavery in modern America.
  • Answer visitor questions and tailor delivery techniques to maximize impact whenever possible. Follow departmental interpretive strategies in order to effectively integrate your interpretation into the total guest learning experience.
  • Successfully complete training in interpretive techniques, including facilitated dialogue.
  • Create a positive learning environment for visitors of all ages and backgrounds by being hospitable, approachable, and professional in appearance and demeanor.
  • Assist with retail management, social media, program development, special tours, public programs, and other projects as needed.
  • Manage the reception of visitors, school and other groups, admissions, telephone and administrative reception, orientation materials, and merchandise sales.
  • Set expectations and make suggestions for the visitor’s experience related to the visitor’s itinerary and agenda.
  • Facilitate and direct visitor inquiries to the appropriate staff person to ensure exceptional service.
  • Assist with oversight of the reception area.
  • Receive and process admission and sales payments and reports.
  • Record visitation data; provide daily visitation and accounting reports.
  • Assist with the daily opening, closing, retail components, and security of the Heritage Center.
  • Assist with the implementation of emergency procedures when necessary to ensure safety for our guests, colleagues, historic structure, exhibits, and collections.

Minimum Qualifications:

  • Possess or be pursuing a bachelor’s degree in a related field including, but not limited to, African-American studies, history, museum studies, art, public history, political science, marketing, or business.
  • Excellent interpersonal and communication skills required.
  • Must work well with a diverse audience and have a sincere interest in the mission of the Niagara Falls Underground Railroad Heritage Center to connect past to present.
  • Must be responsible, flexible, punctual, and able to work well under pressure.
  • Ability to work creatively and effectively as a member of a team is mandatory.

Special Requirements:

  • Must be able to stand/walk for long periods on varying surfaces, inside and outside, and in a variety of conditions.
  • Must be willing to work occasional weekends, evenings, and holidays,
  • Flexible scheduling requires remote work as well as work on-site and at community events.

The Niagara Falls Underground Railroad Heritage Commission, Inc. is an Equal Opportunity Employer.

Qualified candidates may submit a resume or c.v. and cover letter to Ally Spongr, Director and Curator, Niagara Falls Underground Railroad Heritage Commission, Inc.: ally@discoverniagara.org. Position will remain open until filled.

For more information on the Niagara Falls Underground Railroad Heritage Area, please visit http://niagarafallsundergroundrailroad.org/.

 

 Internships

The Center offers year-round internships and volunteer opportunities. The Center currently has 5 internships available. Select internships are offered in partnership with the Niagara Falls National Heritage Area (discoverniagara.org). To apply, please submit a current resume/CV, cover letter, and internship preferred, to Ally Spongr at ally@discoverniagara.org.

Archival Digitization Internship

Public Art Internship

Social Media Internship

Underground Railroad Interpretive Programming Internship

Visitor Experience & Special Events Internship (this internship will specifically focus on the opening of the Center in March 2018)